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Cancellation Policy

Cancellation-Rules

  • Changes and Cancellations Cancellations or Changes made by the Customer: 

    If you wish to change or cancel your flight & hotel booking, call Airline Direct or call  Poll Travels / Customer Services on +91-8617673986 (local charges apply) 10 A.m to 11:30 P.m( indian Std Time). The Travel Agent will endeavour to amend or cancel your booking as far as possible. However, many flight and hotel bookings are non-changeable and non-refundable, and therefore, any change to a flight or hotel may require the purchase of a new flight or hotel booking. The Customer is liable for all associated costs of a new booking. WE STRONGLY RECOMMEND THAT THE CUSTOMER TAKES OUT APPROPRIATE INSURANCE TO COVER ALL SITUATIONS THAT MAY REQUIRE CANCELLATION OR CHANGES TO TRAVEL ARRANGEMENTS. In the event that you make any alteration to your booking (including but not limited to, cancellations, refunds and amendments), the Travel Agent reserves the right to charge you an administration fee, plus the Customer will be liable for any charges imposed by the Travel Supplier. Cancellations or Changes made by the Travel Agent: The Travel Agent reserves the right to make changes to your flight & hotel booking where such changes are required by one of its Travel Suppliers, for example, the cancellation of a flight by an airline. The Travel Agent will notify you as soon as possible, if there is time before the Customer departs. The booking confirmation will show the planned timings as of the dates of confirmation. If the Customer is notified of any major changes to your flight and hotel booking after we have confirmed your booking but before you travel, you can either accept these new arrangements (and cover any additional increase in price from your original booking), buy another flight and hotel booking (and cover any additional increase in price from your original booking) or cancel your flight and hotel booking and receive  refund as per refund policy of Airline /Hotel  from the Travel Agent. Major Changes shall include, a change in your departure airport or departure flight delay of more than 12 hours; a change in the length of your holiday; or a change in the airport you depart or arrive from (except where the airports are in the same city), a change of accommodation to a lower standard or to a different resort. In the unlikely event that your booking has to be cancelled, refund will be made, to the person/s who originally paid for the booking. Should your flight be cancelled, the Customer’s rights and remedies will be governed by the airline’s conditions of carriage. As a result, the Customer may be entitled to: (a) carriage on another flight with the same airline without additional costs; (b) re-routing to their destination with another carrier without additional costs; (c) receiving a full refund; or (d) some other right or remedy. The Travel Agent will not be liable to the Customer for any compensation if forced to cancel or make any changes to your flight and hotel booking as a result of events outside their control and which neither the Travel Agent or its Travel Suppliers could reasonably foresee. Such events include; war; threats of war; government intervention; terrorism; riots; civil unrest; natural and nuclear disasters; fire; actual or potential weather conditions; health risks, industrial disputes; technical problems with transport; closed or congested airports; and any force majeure events. If any such events occur after your departure, a significant part of your flight and hotel booking cannot be provided, you will be offered a suitable alternative if available. If a suitable alternative is not available, or for good reasons, you do not accept the offered alternative, we will return you to your place of departure. Again, the Travel Agent strongly recommends that the Customer takes out comprehensive insurance to cover such circumstances. Please note that airlines may charge for additional services (for example, but not limited to, checked baggage, airport check-in, preferred seating, in-flight entertainment (if available) and food, drink and snacks etc.) Any charges for these additional services are not included in the price of your ticket and must be paid to the airline directly. If your flight and hotel booking includes a low-cost flight, please contact us on +91-8617673986 (local call charges apply) to add services that can be pre-booked before departure, otherwise please contact the airline directly. Some items can be pre-booked online when making your initial flight reservation on the Website.

    1) If a traveler cancels before 24 hrs of pickup time then, 10% of total booking amount  will be deducted.or as per Airline /Hotel Cancellation Rules.

    2) If traveler cancels before 12 hrs of pickup time then, 25% of total booking amount or as per Airline /Hotel Cancellation Rules will be deducted.

    3) If traveler cancel within 12 hrs of pickup time the, No Refund.

    4) The refunds will be made by online transfer to the customer’s bank account. No cash refund requests.

    5) The amount will be refunded approximately within 7 to 15 business days

  • 6).The amount will be refunded only after receiving payment refund from Airlines /Hotel.